Payment Information
This payment information page explains how payment works when you place an order with Modalerts.shop. No payment is required at checkout. You submit and confirm your order first, and payment guidance is provided afterwards through the official communication relating to your order.
No Payment Is Required at Checkout
Both first-time and returning customers place their order without making payment during website checkout.
You should not be asked to enter or submit payment details while placing your order. Once the order has been submitted, you will receive confirmation of the order details. Payment instructions are provided separately after you have confirmed the order.
This keeps the order confirmation, payment and dispatch stages clearly separated.
What Happens After You Place an Order?
The payment process follows this sequence:
Order submitted
You place your order without making payment at checkout.
Confirmation email sent
An order confirmation is sent to the email address provided with your order.
WhatsApp confirmation where available
If the mobile number provided is available on WhatsApp, the same confirmation message is also sent there.
Order confirmed
You confirm your order details.
Payment guidance provided
Payment instructions are sent after your order has been confirmed.
Payment made
You follow the instructions supplied for your order.
Payment acknowledged
A thank-you email is sent, with a WhatsApp payment confirmation also sent where that contact route is available.
Order moves to dispatch
The established dispatch process then begins.
Order Confirmation
An order confirmation email is sent to the email address provided when the order is placed.
Where the supplied mobile number is available on WhatsApp, the same confirmation message is also sent through WhatsApp. WhatsApp is an additional communication route and should not be expected for every order.
Order confirmation takes place before payment guidance is provided. Review the communication carefully and confirm your order before proceeding to the payment stage.
For general questions about the ordering process, the FAQ may also be helpful.
Payment Information and Guidance
Payment instructions are provided after your order has been confirmed. The exact payment provider or internal payment system is not published on the website.
Follow only the payment instructions supplied through the official communication for your order. If you are unsure whether a message is connected with your order, or any part of the instructions is unclear, use Contact Us to request clarification before proceeding.
Important Payment Safety Information
Do not send sensitive payment credentials through ordinary customer-support communications.
Modalerts.shop does not ask customers to send the following through the website contact form, ordinary email, WhatsApp or general support enquiries:
- full debit-card numbers;
- full credit-card numbers;
- CVV or card security codes;
- banking passwords;
- authentication codes;
- account numbers;
- account titles; or
- personal passwords.
If a payment-related message appears inconsistent with the instructions supplied for your order, contact support before taking further action.
Information about the handling of customer information is available in the Privacy Policy, while the wider conditions applying to orders are covered in the Terms & Conditions.
What Happens After Payment?
After payment has been made, Modalerts.shop sends a thank-you email acknowledging the payment.
Where the mobile number supplied with the order is available on WhatsApp, a payment confirmation message is also sent there.
The stated 48-hour dispatch target begins from the time payment is made. This is a dispatch target and does not mean that delivery will take 48 hours.
Once the order has been dispatched, tracking information is provided as part of the established delivery process. See Shipping & Delivery for further information about dispatch, tracking and delivery expectations.
Payment Questions and Refund Enquiries
Need Help With a Payment Question?
Use Contact Us if:
- payment instructions are unclear;
- you believe there may be a transaction issue;
- you need clarification before making payment; or
- you are unsure whether a communication relates to your order.
When contacting support, provide your order reference, the email address used for the order and a short explanation of the issue.
Do not include card details, CVV codes, banking information, passwords or authentication codes in your message.
Refund and Payment Enquiries
Refund requests and payment-related refund enquiries are handled in accordance with the Modalerts.shop Returns & Refunds policy.
Refer to that policy for the relevant information and do not send sensitive payment credentials as part of a refund enquiry.
Important Payment Information
For clarity:
- No payment is required at checkout.
- Your order is confirmed before payment guidance is provided.
- Follow only the payment instructions supplied through the official communication for your order.
- Do not send sensitive payment credentials through ordinary messages or support enquiries.
- Once payment has been made, the order moves into the established dispatch process.
This information should be read alongside Shipping & Delivery, Returns & Refunds, Contact Us, FAQ, Terms & Conditions and the Privacy Policy where relevant.
Need Help With a Payment Question?
Use Contact Us if payment instructions are unclear, you believe there may be a transaction issue, you need clarification before making payment, or you are unsure whether a communication relates to your order.